Purchases from the Lisa Lang Blakeney Book Store are non-refundable, with the exception of items lost or damaged in shipping or the rare instance of a printing or product error.
When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity, correct format (ebook or paperback), and correctly requested either an unstamped or stamped version of each book in your order.
Ebook purchases are delivered via an emailed download link from our digital distributor, BookFunnel. This email arrives immediately after you complete your purchase. Please be sure to download your purchase. Ebooks are non-returnable and non-refundable. If you have issues with the ebook file, contact BookFunnel directly for assistance at email@example.com.
Refunds for physical goods
There is no return for change of mind. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item (according to the tracking).
For refund queries, please email lisa @ lisalangblakeney.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, reason for return, and photographs of the defective or damaged item. If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right.
You can always contact us for any return question at lisa @ lisalangblakeney.com